When you place your order, we want to make sure you get a quality product every time.

As a made-to-order business, our products are produced at the time of order. For that reason, we only process refunds when items are damaged or have quality issues.

We will not refund or exchange pieces where details were entered incorrectly i.e. typos. Please make sure you are careful and check the details you enter when ordering.

Refunds will not be given to purchases lost or damaged in shipment if you didn't purchase protection through Route at the time of order. Due to the product being outside of our control we will only replace damaged pieces. If you did purchase protection through Route, pleases follow the instructions in the Route app to receive a replacement piece.

If there are any issues with the quality of our products, we ask you to take the following steps.

Step 1: Email us at with a description of the issue.

Step 2: Attach photos that clearly show the issue so that we can work with our production partner to find a solution.

Step 3: Let us know if you’d like a refund or a replacement item sent.

Please allow up to 3 business days for the processing of refund/replacement requests. Because we are a made-to-order business, returns and replacements will only be processed in instances where there are quality defects in terms of the printing or construction of our products.